But that's not what we ended up being charged. Visit Website. I have one friend who is being charged over $15,000 of tolls and only $3,000 of that amount is the actual toll amount and the rest is all fees! I got a bill for almost $2,000! The administrative fee may be waived for first time offenders if the missed toll payment is made promptly. Happy Holidays. Between the lack of cash toll booths and a supposed lack of non-toll route between the airport and the city, the Dollar agent insisted that we needed the pass. However, we can tell you the standard price for it is $50. Brienza recently got socked with thousands in fines after his account balance went into the negative. Here are the, instructions on how to enable JavaScript in your web browser. Therefore, it is highly About640,000 vehicles have unpaid toll violations, according to the state. Administrative Fee Amount; COLEMAN BRIDGE: $1.50: DULLES TOLL ROAD: $0.00: I-64 EXPRESS: $1.50: I66 INSIDE BELTWAY: $1.50: For Ralph Vuolo, kablooey is an understatement. For additional information, please visit the E-ZPass website: www.e-zpassny.com, This page is available in other languages, P.O Box 149001, Staten Island, NY 10314-9001. And it usually takes some time for the tolling agency to check the plate. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Marriott Bonvoy Business American Express Card, Southwest unveils stunning new Hawaii-themed aircraft, How to redeem Chase Ultimate Rewards points for maximum value, IHG Rewards Premier Business card review: The annual fee is justified. "It's a malfunction and maybe there should be an apology letter instead of a violation.". We also highly recommend our customers who make one-time payments to closely monitor their E-ZPass account and usage, so that they can sufficiently replenish and fund their E-ZPass account to match their usage. You can also contact Danielle Leigh directly: Email your questions, issues, or story ideas to 7OnYourSideDanielle@abc.com, American Airlines pilots vote to authorize strike, NYPD detective dies after spending 33 years in a coma, Officials, workers rally on May Day in New York City. The Marriott Bonvoy Business Amex is a stacked card with a rewards rate that will help you earn bonus points on everyday and business-related purchases. Finally, the free night award certificate with a redemption level of 35,000 points or less can get you hundreds of dollars in potential value each year. If toll roads are unavoidable or worth the extra cost, the easiest way to avoid toll convenience fees is to bring your own E-ZPass with you. You will find stories of people who received multiple letters and havent faced any consequences yet. account with another toll agency. He kept getting violation notices from EZ Pass and thought his transponder wasn't working ot there was a toll machine malfunction, but E-ZPass hasn't responded to his inquiries. Yes. Will you do the same? Supplies can be picked up at any of the three local walk-in centers located in Concord, Nashua and Portsmouth. I called NJ E-Z Pass AGAIN on 10/10 and 4 times on 10/11, waiting in excess of 25 minutes for a human to take my call 2 of these times before hanging up. That means we went through exactly one toll during our rental -- as confirmed on the bill: But, instead of the $18.50 amount we were told we'd be billed, we received a bill from Dollar for $59.99: Tolls have become increasingly big business for rental car companies, particularly as the option to pay cash for tolls has vanished on many toll roads, as is the case in Boston. My father lived in the same house in NJ for 53 years & had E-Z pass in good standing for many YEARS but two months before my brother's visit, my father moved to assisted living in MA and I returned his NJ E-Z Pass transponder and closed his account. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. Call us Monday-Friday 7:00am-7:00pm or Saturday 8:00am-12:00pm. You could try appealing and explaining to EZ Pass and hope they'll waive the fine. "They've changed their procedure and are providing additional training to the employees involved to make sure it doesn't happen again," Feeney said. Follow him on Twitter @holveck_brandon. There was a new violation for Sept. 10. The fee is automatically waived on first-time notices if the toll is paid by the due date. That's what's Suffolk resident Bill Brienza has nicknamed his E-Z Pass. No problem. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. Tolls by mail and excessive "administrative fees". The MTA recommends E-Z Pass customers sign up for mobile alerts that send email or text notifications when a balance is low. Both customers were granted a one time courtesy and had nearly 6 grand in penalties dismissed. Why did I receive a letter/call from the collection agency? We're hearing from scores of consumers who are saying cashless tolling is a big loss for them after getting hit with fines in the thousands - facing collections - even after some s. NEW YORK (WABC) -- Cashless tolling seems like a win-win. Receive 1 Free Night Award every year after your Card renewal month. Offer ends 5/3/23. After youve committed the offense, you will receive a toll violation notice in your mail two weeks after the event happened. To better keep track of an E-ZPass account and to avoid situations like these, we highly recommend that our E-ZPass customers sign up for Mobile Alerts, where they can receive low balance notifications via email or text.". WebIf you use the Tag in a vehicle other than one of the class for which the Tag is designated, you may incur administrative fees of up to $100 per occurrence and/or be asked to Of course, the obvious way to avoid toll convenience fees in a rental car is by avoiding tolls altogether. The $50 administrative fee will be applied to the toll fines and other charges incurred by an E-ZPass user who violates the terms and conditions of the E-ZPass system. transaction records be shared with other agencies or a third party? There are 17 states connected within the network, making the system hugely convenient for those who travel long distances, mainly if their roads include toll lanes, bridges, or tunnels. Vuolo tried to get an answer online on Dec. 4. The correct way to get the fees waived is to send E-Z Pass a brief dispute dispute (return receipt requested) along with your payment by check. For example, those with 10 or fewer violations can pay a $60 amnesty fee plus the cost of the original tolls instead of the administrative fee and civil penalties. Vuolo contacted the United States Postal Service to make sure the letters were received. I cautioned my brother that many tolls no longer have cash lanes but that we would be billed by license plate and I would pay the tolls. "I just got a letter yesterday that says if I don't pay by the 26th, they're going to suspend my registration. We asked the New Jersey Turnpike Authority, which handles Vuolo's E-ZPass, to review the customer's records. Customer can login to their account at. On 8/30/22 I sent a fed up letter to E-Z Pass Customer Service noting Plate and Violation Numbers and reiterating my dispute. This same day I drafted and sent copies of my original payment and violation stubs and noted again on Section B that I was submitting proof of toll payment and continue to dispute the $50/ea Administration fee(s). With tolls in and out of the airport costing just $1.75 each for passenger vehicles, Dollar's policy was effectively that we had to pay $60 for $3.50 in tolls. What do I do? EZ PASS NY Every single day EZ Pass is taking advantage of customers, either their machines at We asked if the $11.99 daily rate only applied to days when the toll pass is actually used. Do Not Sell or Share My Personal Information. WebInvoice Payment Administrative/Late Fees - $5.00 to $20.00 Statement Fee One-Time Special Request Mailed or Faxed: $3.00 (available for up to 6 prior months) Monthly Mailed Statements $2.00/month for paper statements (Private Accounts) $5.00/month for paper statements (Commercial Accounts) Commercial Surety Bond Susan Quitzau. In the time since I got the $100 in toll violation fees, I got EZPass and got a transponder, so I hoped the toll could just get charged to my new EZPass and the fees What lanes can I use at the toll plazas? If you don't want to go through the hassle of getting an E-ZPass, renters may be able to pay the toll directly to the toll agency to avoid the convenience fee charged by the rental car company. Instead, I was told I'd need to ask for the exact rate when I picked up my car in Boston. The use of an E-ZPass when there are no funds available is a violation and can result in fees being assessed. The State of New York does not imply approval of the listed destinations, warrant the accuracy of any information set out in those destinations, or endorse any opinions expressed therein. "It is apparent that E-ZPass is a three-ring circus with no ringleader," he wrote. Find Bamboozled on Facebook. Assuming these rates, the total cost charged by each of these rental car companies is: *E-Z Rent-A-Car price is "before taxes and fees.". Since you do have an EZpass now it is quite easy to have the fee waived. Contact Brandon Holveck at bholveck@delawareonline.com. account. Here Vuolo holds the 25th notice, and laid out before him are the other 24. In Delaware, fees can pile up on unpaid tolls as low as a $1. Find the right card for you. The July 27, 2015 letter, sent certified mail, return receipt requested, noted the 10 violations he had received so far, plus the double charge from June, and Vuolo asked for a replacement transponder. Our editorial policy at TPG is not to accept free travel from providers, so I declined the offer. "We worked closely with our customers to resolve these situations and waived all initial violation fees once we received full payment for tolls owed, a courtesy we are providing to assist our customers in the transition to Cashless Tolling. However, this is something that E-ZPass specifically recommends against: While E-ZPass doesn't elaborate on this, there's a reason that this is a bad idea. As the low balance indicators at toll booths were removed, we initiated a public outreach campaign to proactively reach out to E-ZPass customers and recommend they sign up for Mobile Alerts to receive email and/or text messages of important information regarding their E-ZPass account. TOMS RIVER, NJ Due to a contractor error, about 79,000 New Jersey toll road and bridge customers were incorrectly charged administrative fees under the emergency toll-by-mail procedures put in place this spring to help slow the spread of COVID-19. No dice. Where to Take Enterprise Rental for Oil Change: Tips and Options. Will I get a discount on NH tolls if I use my transponder from another agency? Ralph Vuolo of Keyport has been trying to get someone at E-ZPass to address his complaint. Usually you just go online and process the violation under your EZpass account. This is not true either. If we passed through the toll without the transponder active -- as we believed we did -- we should have been charged $17.95. account number, no transponder and my check/credit card has not been cashed/debited. Call the Customer Service Center at 877-643-9727 or visit one of three local walk-in centers located in Concord, Nashua and Portsmouth. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit. Each year, Delaware collects more than $190 millionfrom tolls on I-95 and Route 1. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. My wife Katie and I were renting the car for a week but we would only need to use the toll pass twice -- once leaving the airport and another time returning to the airport. We drove around the toll on the way out of the airport, but we came back to the airport through the tunnel, which charges tolls. Now accepting donations to DRIVE SMART Virginia 2x points on all other eligible purchases. I need help spreading this message. Newark, NJ 07114-2562. Vuolo received a notice saying his registration could be suspended related to an unanswered Oct. 12 violation. They will have 60 days from the date of the letter to settle toll debts. Enjoy Complimentary Marriott Bonvoy Gold Elite Status with your Card. They accidentally pass through the lanes without a transponder. It also promised to waive all initial first time violation fees once it's received full payment for tolls owed. Reach Karin Price Mueller at Bamboozled@NJAdvanceMedia.com. www.e-zpassny.com, go to Account Profile, and opt-in to Mobile Alerts. He noted that even if he was writing to the wrong address within the organization, his letters should have been forwarded to the correct department. We contacted the MTA and Bill called his local assemblywoman Stacy Pheffer-Amato's office, which has been inundated with complaints about E-Z Pass fines. My transponder is not working. Check here before booking an award fare. "We cannot process your request at this time," an E-ZPass email response said. He was wrong. Other oddities happened with Vuolo's transponder. Average of 129 Customer Reviews. I recently received a This complaint was posted by a verified customer. account at a Walk-In-Center when will by transponders be activated? Account Type: Personal Business Select an One $8 toll violation carries a fine of $100. He included copies of his previous letters and once again requested a new transponder. Does Enterprise Check Your Driving Record? I prefer to use cash. On July 31, Vuolo received two more violation notices. We're looking forward to hearing that things stay corrected. DO YOU NEED A STORY INVESTIGATED? External web sites operate at the direction of their respective owners who should be contacted directly with questions regarding the content of these sites. NHDOT and its representatives are held to the same privacy standard as outlined in RSA 236:31, however law enforcement personnel may be able to obtain records upon court intervention or exigent circumstances. It is not refundable. E-ZPass is an electronic toll collection system that allows you to prepay your tolls, eliminating the need to stop at the toll plaza. In cases like this, it would be best to collect all the proof you could surrounding your case, then contact your customer service center to file the dispute. I was told to send fifty dollars and the two dollars in tolls and they would waive a one time deal of twenty five dollars. WebRefer to this step by step process to sign up for an E-ZPass: Go to the E-ZPass website. What should I do? The Keyport man received 25 violation notices from the agency over several months. -Once the transaction becomes a "violation", a notice is sent that includes a $50 administrative fee - this fee often get waived as a one-time courtesy, with every case being unique. If it has, the toll will post to the customer account at the E-ZPass rate and no violation notice is sent. The agent at the Dollar Rental Car center near Logan Airport in Boston told us this with a straight face. Freedom of Information Act | 100 times the original amount. Rent an E-ZPass: $9.99 per rental day before taxes/fees which covers the cost of the tolls. Chase's fraud department was apparently as skeptical as I was at this price and messaged me to confirm that I used my card for a $59.99 purchase with Dollar Toll Charge. Anyone with outstanding toll violations incurred onRoute 1 or I-95 from Jan. 1, 2014, to April 30, 2020, is eligible to participate in the program. This needs to stop and I need your help spreading awareness. I opened an account some time ago, but I have no. Customer must have a cell phone number and email address listed on their account. While we reviewed the records, Vuolo received a new transponder from E-ZPass. If a State Trooper is monitoring speed through the toll lanes, and you exceed the posted speed through the. I have no way of knowing Delaware says it is owed more than $143 million in toll debt. There is no phone number and I hesitate to go there only to wait in an endless line, then to be told they cant discuss or resolve this with me since they dont have my fathers permission to speak with me. Community Rules apply to all content you upload or otherwise submit to this site. Please click (https://www.ezpassva.com) here to navigate to our Production site. And another. WebEz Pass Violation Dispute Letter Sample. Refer to this step by step process to sign up for an E-ZPass: Buy an E-ZPass at an On-the-Go Retail Location. I understand that New York City is a metropolitan area and a very busy and expensive area; however, there has to be a fair system where you can pay your toll's and avoid fees or have your fees waived if you are an EZ Pass account holder. Your application may have been lost. Also, if you've already ended the rental and removed the vehicle from your account, the bill will be sent to the rental car agency and the administrative fees will apply. Based in Virginia, USA. Follow her on Twitter @KPMueller. They reported back that Mr. Voulo's letters were processed incorrectly after they were scanned into the system, Feeney said. To come back in, there's tolls. I have a question about my E-ZPass account. How can I have excessive EZ Pass fees waived in the state waived? The E-ZPass Customer Service Representatives will review your explanation and determine if this is an inadvertant unpaid transaction per New Hampshire E-ZPass Rules & Regulations. If so, your processing/administrative fee will be waived. We recommend enabling JavaScript for the best experience using our website. E-Z Pass says Brienza owed $108 in unpaid tolls. Rent an E-ZPass: Pay each toll, plus a rental fee of $3.95 per day, up to $19.75 per month. Then Aug. 13, he noticed an "unpaid toll" light when he drove the Turnpike, so he expected yet another violation notice. Carolyn said that didn't happen in her case. The correct way to get the fees waived is to send E-Z Pass a brief dispute dispute (return receipt requested) along with your payment by check. "It's an entangled conundrum of a mess," laments Brienza. The Business Application Package including: Application Form. Look for information across the internet. This is highway robbery," he said. "They're saying I owe them $2500," complains Brienza. NH. The maximum speed is 25 MPH. To do this, make sure that the rental car's transponder isn't active, pass through the toll and then search the applicable tolling agency to pay the toll amount before it's billed to the vehicle owner by mail. That was our contract with E-Z Pass," recalls Carolyn. What happens if I use my transponder when the balance in my account is $0.00 or less? However, we can tell you thestandard price for it is $50. All Rights Reserved. WebE-Z Pass says Brienza owed $108 in unpaid tolls. I was assured that a new bill would be available online in about 24 hours and I could pay it then. The cost to pay by plate is $2.05 per toll. WebI want EZ Pass to waive their administrative fees to EZ Pass account holders ! WAI Compliance | Danielle Leigh and the 7 On Your Side Investigates team at Eyewitness News want to hear from you! "I'm now up to 25 violations with my account in good standing due to your faulty equipment, questionable charges and incompetent customer service center.". Sometimes, people try to file a claim because theyve been wrongfully convicted, but these cases rarely get solved. EZ PASS NYEvery single day EZ Pass is taking advantage of customers, either their machines at bridges, thruways and tunnels are not properly reading the device tags on customers cars or there are numerous fees of $50.00 for a toll that can be as low as $1.25 up to $17.00 and instead of resolving the issue with EZ Pass, they will send your violations into collections where you are forced to pay with your hard earned money or else non payment can result into suspension of your vehicle registration, which you need active to get to work and make a living. Disgusted in NJ. In less than two months, an unpaid $1 toll can balloon to a charge of $88.50. As your vehicle enters the toll lane, the E-ZPass tag that is mounted on your vehicle's windshield is read. "If you replenish your E-Z Pass they take the balance (due) at replenish," remarks Brienza. No weekly rate. He noted that he had sent four complaint letters to the other address, return receipt requested, and none were answered. The only flaw I found is that I neglected to sign below the explanation of dispute I had included. I sometimes pull a camper or trailer with my vehicle. How do I get additional mounting strips? If unpaid after 60 days So Vuolo wrote to E-ZPass again on Dec. 14, detailing his long saga of wrongful violations and unanswered communications. If that wasn't bad enough, every time he tried to correct the situation in writing with E-ZPass, he was ignored. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Now accepting donations to DRIVE SMART Virginia Education Fund. However, the spokesperson conceded that "they did not process this refund appropriately." If you look at other states other states charge way less for tolls. Vuolo wrote again, but this time via a paper letter. Links may open in a new window. Discounts on many of the roadways offering E-ZPass including the New York State Thruway Authority, MTA Bridges and Tunnels, New York State Bridge Authority and Port Authority of NY&NJ crossings, Saves fuel, while reducing congestion and emissions, You will receive your tags and account profile in 5-7 days, Credit Card or Checking Account Information which you will use to fund the account. Submit a complaint and get your issue resolved. They waive it easily if you have an existing EZ pass, but probably not for this scenario. Mueller is also the founder of NJMoneyHelp.com. Call our confidential tip line 1-877-TIP-NEWS (847-6397) or fill out the form BELOW. Pay by plate: Pay each toll, plus $3.95 admin fee per day of your The standard price for an E-ZPass Administrative Fee varies depending on the state. WebThe E-ZPass Customer Service Representatives will review your explanation and determine if this is an inadvertant unpaid transaction per New Hampshire E-ZPass Rules & That, Vuolo's records show, was paid on Oct. 31. "They will reimburse me for the June 25 toll snafu, delete some of the recent violationsand will be sending me an new internal transponder," Vuolo said. "The silly part is that when I send in the violation response, the toll amount is deducted from my account. Given my personal experience, I can only imagine the exponential cost to NJ taxpayers to support NJ Administration! PHILADELPHIA (CBS) -- E-Z Pass is not going E-ZPass is Expanding! Feeney said at the direction of the Turnpike Authority, Xerox -- which handles E-ZPass -- conducted a review to see what went wrong. I called them and they waived the fees. Car to a pickup truck with four tires is acceptable. dublin ohio library volunteer,